Frequently Asked Questions


 

Orders & Payments

What are the modes of payment accepted?
We accept credit/debit card, PayPal, Internet Banking, ATM transfer, and cash upon meet up.
Do you offer Cash on Delivery?

Yes, we do. However, Cash on Delivery is only available for meet ups.

How can I utilise my coupon codes?

Simply enter your coupon code in the order summary upon checkout and the payment due will be adjusted immediately!

What currency is Hairppening using?

As this website is made to cater for those who are living in Singapore, all prices are in Singapore Dollars.

 

Shipping & Packaging

Which countries do you deliver to?

We deliver to most countries in the world. Do contact us if your country is not in our shipping list.

How much does shipping cost?

Singapore:
Shipping is absolutely free. We understand how annoying it is to pay more than what you’re told, and this will never happen in Hairppening. However, for those who prefer registered mail, a shipping cost of $3.50 will be charged upon checkout.

Other countries:
Add your items to the cart and your shipping charges will automatically be reflected in the checkout page.
Next Day Delivery

Next Day Delivery is available in Singapore at only SGD$8.00 per order! Place your order and receive your order between 6.00PM to 10.00PM on the next day.

How soon will my orders arrive?

We have a team dedicated to fulfilling orders, so you can expect to have your orders shipped out within 24 hours. Your orders will arrive within 3 to 5 working days with normal mail and 1 to 2 working days with registered mail.

Will my items be damaged if it was sent via normal mail?

We ship out orders in bubble wrap and high quality water resistant envelopes, handling each package with care. However, if the items are damaged upon delivery, just contact us and we will provide an exchange.

Will my items get lost in the mail?

Even though lost mail is rare, there is still a slim chance that it might happen. We recommend our customers to opt for SingPost registered mailing upon checkout to have a peace of mind. Items mailed via registered mailing will have a tracking number attached to the parcel. We regret to inform our customers that we may not be able to refund/replace orders lost via SingPost normal mail.

 

Cancellation & Returns

Can I cancel my order?

You can always change your mind and cancel your order before making any payments. We regret that no cancellation is allowed due to the complexity and involvement of parties beyond our control after payment has been made.

What is your return policy?

We accept exchanges if the item is damaged or if a different item is mistakenly sent to you. Under these circumstances, we will also refund you the shipping cost to send it back to us.


General

What is Hairppening?

Hairppening is an online store based in Singapore dedicated to provide high quality hair products at affordable prices with top notch customer service. Because we simply believe that everybody should be able to have the amazing experience of having great hair, and a pleasant journey towards achieving it.

How do you know the products are actually quality products?

We love your hair more than we love ours, so we test out each and every hair product before ordering a batch to ensure a consistent, high grade range of products we administer to you. So don’t be surprised if some products are taken off our website, because you’ll know why!

Is it safe to purchase from Hairppening?

Hairppening is a legitimate business registered under the Accounting and Corporate Regulatory Authority (ACRA) of Singapore with business registration number 53295995K. Our business profile is available in ACRA’s portal for your viewing.

Why can’t I find my usual products in Hairppening?

We believe in providing high quality and authentic hair products and goods. Our team is working very hard to obtain distributor rights and researching on good hair products to cater to you. Please feel free to contact us at contact@hairppening.sg if you’d like to share your haircare products with us!

What types of products can I expect to find in Hairppening?

Our love for hair is not just scalp deep. We source for and provide quality products that not only helps hair look good, but also products that will not damage your hair.

Why are your product descriptions different from other websites?

Here in Hairppening, the product descriptions are reasons why we think the product is good and why we would recommend it to you; so that you can make an informed decision.


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